📘 Frequently Asked Questions (FAQs)

Frequently Asked Questions

Everything you need to know about LUMIÈRE jewelry, orders, and our services. Can't find what you're looking for? We're here to help!

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Orders & Products

Q: Are your jewellery pieces made from real gold or artificial materials?
A:

We currently specialise in premium artificial and fashion jewellery with high-quality gold plating and finishes. They are crafted to give you the elegance of real jewellery at accessible prices.

Q: How can I find my size?
A:

You can refer to our Size Guide on each product page. If you need personalized help, feel free to contact us at hello@shoplumiere.in.

Q: Are your products hypoallergenic?
A:

Yes. All our pieces are nickel-free and skin-safe, suitable for sensitive skin.

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Shipping & Delivery

Q: Do you offer shipping across India?
A:

Yes, we ship pan-India using trusted courier partners. Delivery typically takes 3–7 business days.

Q: Do you offer international shipping?
A:

We currently offer international shipping to selected countries. Please contact us for details before placing an order.

Q: Can I track my order?
A:

Yes! Once your order is shipped, you will receive an email and SMS with your tracking details.

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Returns & Refunds

Q: What is your return policy?
A:

You can return unused products in original packaging within 7 days of delivery. Items must be in original condition.

Q: Are returns free?
A:

Return shipping costs are borne by the customer unless the product was damaged or incorrect.

Q: How long does it take to get a refund?
A:

Refunds are processed to your original payment method within 5–7 business days after quality check.

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Payments

Q: What payment methods do you accept?
A:

We accept:

📱 UPI
💳 Credit/Debit Cards
🏦 Net Banking
💰 Digital Wallets
Q: Is Cash on Delivery (COD) available?
A:

COD is available for select pin codes. A small COD fee may apply.

Q: Is my payment secure?
A:

Absolutely. All payments are handled via secure payment gateway on a 100% secure, encrypted platform.

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Support & Contact

Q: How can I reach customer support?
A:

Email us anytime at hello@shoplumiere.in. We respond within 24 hours on weekdays.

Q: Do you offer gift packaging?
A:

Yes! Our elegant packaging is perfect for gifting. You can also add a personalized message at checkout.

Q: Can I customize a product?
A:

Currently we do not offer customization, but stay tuned — it's coming soon!

Still have questions?

We're here to help! Reach out to us for personalized assistance.