📘 Frequently Asked Questions (FAQs)
Frequently Asked Questions
Everything you need to know about LUMIÈRE jewelry, orders, and our services. Can't find what you're looking for? We're here to help!
Orders & Products
We currently specialise in premium artificial and fashion jewellery with high-quality gold plating and finishes. They are crafted to give you the elegance of real jewellery at accessible prices.
You can refer to our Size Guide on each product page. If you need personalized help, feel free to contact us at hello@shoplumiere.in.
Yes. All our pieces are nickel-free and skin-safe, suitable for sensitive skin.
Shipping & Delivery
Yes, we ship pan-India using trusted courier partners. Delivery typically takes 3–7 business days.
We currently offer international shipping to selected countries. Please contact us for details before placing an order.
Yes! Once your order is shipped, you will receive an email and SMS with your tracking details.
Returns & Refunds
You can return unused products in original packaging within 7 days of delivery. Items must be in original condition.
Return shipping costs are borne by the customer unless the product was damaged or incorrect.
Refunds are processed to your original payment method within 5–7 business days after quality check.
Payments
We accept:
COD is available for select pin codes. A small COD fee may apply.
Absolutely. All payments are handled via secure payment gateway on a 100% secure, encrypted platform.
Support & Contact
Email us anytime at hello@shoplumiere.in. We respond within 24 hours on weekdays.
Yes! Our elegant packaging is perfect for gifting. You can also add a personalized message at checkout.
Currently we do not offer customization, but stay tuned — it's coming soon!
Still have questions?
We're here to help! Reach out to us for personalized assistance.