Privacy Policy

Privacy Policy

📅 Last updated: 12 December 2024

LUMIÈRE respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from www.shoplumiere.in.

By using our Site, you agree to the practices described in this policy.

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1. Information We Collect

A. Personal Information

When you visit the Site or make a purchase, we may collect:

👤 Name
🏠 Billing and shipping address
📧 Email address
📱 Phone number
💳 Payment details (processed securely)
🛍️ Order history and preferences

B. Automatically Collected Information

We automatically collect certain information about your device, including:

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Technical Data

IP address, browser type, device type

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Usage Analytics

Pages viewed, time spent, referring URLs

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Tracking Technologies

Cookies and similar tracking technologies

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2. How We Use Your Information

We use your information to:

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Order Processing

Process and fulfill orders efficiently

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Communication

Send order updates and customer support

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Payments

Process payments securely

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Security

Prevent fraud and unauthorized transactions

Improvement

Improve website performance and user experience

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Marketing

Send promotional emails (only if you opt-in)

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3. Payment Information & Security

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Secure Payment Processing

All payments on LUMIÈRE are processed through secure third-party payment gateways such as Razorpay.

We do NOT store your card or banking details.
🛡️ Payment data is encrypted and handled directly by the payment processor in compliance with PCI-DSS standards.
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4. Sharing Your Information

We may share your information only with trusted third parties, including:

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5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

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6. Marketing Communications

If you subscribe to our newsletter or marketing updates:

✉️ We may send emails about new collections, offers, and updates
You can unsubscribe anytime using the link in our emails

We do not send spam and do not sell your data.

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8. Your Rights

Depending on applicable laws, you may have the right to:

👁️ Access the personal data we hold about you
✏️ Request correction or deletion
🚫 Withdraw consent for marketing
📤 Request data portability
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7. Data Retention

We retain your personal information only as long as necessary to:

Fulfill orders
⚖️ Comply with legal obligations
🤝 Resolve disputes
📋 Enforce agreements

9. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing any information.

11. Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will be posted on this page with the revised date.

13. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy, contact us at:

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LUMIÈRE
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Location: Shop-01 Plot 32 Suraj Kunj BHEL, Bhopal, Madhya Pradesh, India

To exercise your privacy rights, contact us at: hello@shoplumiere.in